Social Media Agency Blog

Spreading stories: Jon Torrens speaks at OST University

Every other Wednesday OST hosts an internal ‘University’ session for staff to listen, discuss and learn something new. In June the topic was public speaking - so we welcomed an external speaker, ...

June 27, 06

social media training

Research finds that just 11% of brands answer social media queries

Recent research from Sprout Social has shown that brands who don’t respond to customers' social media queries risk losing 1 in 3 of them to a competitor. On such a public platform, people aren’t...

May 24, 05

social listening, social media fans, Social media monitoring, Social media strategy, social media tips, social media training, customers on social media, Social customer service, social media, social media management

14 Essential Social Customer Service Strategy Insights

This week I hosted the UK's Social Customer Service Summit in London. If you don't know it - it's an unique event that brings together around 100 brands to discuss developments in social and...

April 15, 04

social media training, Social customer service, social customer service summit, Social media events